Building Resilience in a Team

What is a resilient team and how do we support our people to be more resilient when working in a changing environment, with external forces (Global, Political, economic and emotional) being less than supportive.  How do we support them to understand these uncertain times and manage the anxiety of not being in control (of the world around us). This workshop will focus on you the manager/leader of vital services and how you can build teams that are supportive, effective, retain staff and get the job done.

Jackie Moore has worked in the mental health and well-being sector for over 23 years.  She is a registered Social Work & Social Work Supervisor, Business & Management Coach and most importantly a wife & mother.  She has been providing workshops, supervision, coaching and service development in resilience, trauma-informed care, self-care and navigating the mental health system, amongst others, since leaving her role as General Manager in the Mental Health & Addictions sector.

Jackie has a Bachelor of Social Work from Massey, a Post Graduate Diploma in Manager and an MBA from the University of Canterbury and a long history in the well-being space.


Ruckus Networks – Providing Connectivity In the Aged Care Sector

Feeling connected is an essential part of being human, as we get older, our friends and family can drift away leaving residents feeling isolated and alone. Technology plays a vital part in enabling a resident's ability to remain self-sufficient and connected in a trusted and private environment. Ruckus Networks works closely with technology partners across New Zealand to deliver secure high-speed personal access solutions to a wide range of customers across both the aged care and hospitality sector, whilst reducing the cost of ownership and simplifying the administration for the facility owners

Join our team as we take you on a journey showcasing the benefits connectivity can bring to our aged care residents and the facilities they live in. Starting with the resident experience, we will then present best practice guidelines that organisations can follow in order to ensure a safe and secure network while enabling self-service and allowing local staff to manage the facilities network to deliver world-class connectivity at your facility.


The Care Workforce - Sector Agreements for specific AEWV occupations – Immigration New Zealand information and Q&A session.

New sector agreements were signalled in the Government’s Immigration Rebalance announcement. They will allow limited exceptions to the median wage requirements for hiring migrants on an Accredited Employer Work Visa in specific occupations.

The settings include pay rates, timeframes and relevant roles. They were developed in consultation with key sector bodies, unions and government agencies. They have been tailored to the specific workforce needs and conditions.

This session will be presented by Relationship Managers from the Sectors and Skills team, Immigration Engagement.


Complaint management has become more complex, with the challenges the sector has faced over recent years. Increases in a variety of complaints have resulted from the pandemic, the staffing crisis, difficulties in the provision of care and higher resident and family care expectations.

The introduction of the Ngā Parewa standards has added to site compliance and increased the workload for management. In this session, Rhonda Sherriff will explore a variety of strategies to identify and manage complaint responses that achieve the desired outcomes.

Our Team is working on the programme and will update the registration page as soon as all speakers and topics are confirmed.


Regular price: $390 + GST

NZACA member price: $350 + GST

Workshop Dates

Tauranga – Thursday, 17 November, Cubro Head Offices
Christchurch - Ōtautahi – Monday, 28 November, Rydges Latimer Hotel
Wellington - Pōneke – Tuesday, 29 November, Wharewaka Function Centre
Dunedin - Ōtepoti Thursday, 1 December, Fable Hotel
Auckland - Tāmaki-makau-rau – Monday, 5 December, Sofitel Hotel Auckland

Registration on the day begins at 8.30am, and sessions will start promptly at 9am, concluding by 4.30pm.

Lunch and tea break meals will be provided and participants will receive a certificate of attendance via email after the workshop.

Cancellation policy: All cancellations must be in writing (email) 14 days prior to workshop. Cancellations between 14 days will incur an administration fee of $80 + GST. There will be no refund eight (8) days prior to the date of the workshop, but you may send a substitute staff member providing we are advised of this in writing.  

For any enquiries please contact Events and Marketing Coordinator, Lili Bush - or 04 473 3159.


Sponsored by for Careerforce | Te Pūkenga and  Ruckus Commscope NZ.



The workshops are brought to you by the NZ Aged Care Association Education Trust